Privacy Policy

Effective Date: July 8, 2026

This Privacy Policy explains how Northstar Via Systems LLC, operating under the NorthStar Dispatch brand (“NorthStar,” “Company,” “we,” “our,” or “us”), collects, uses, discloses, retains, and protects information when you visit https://northstarviasystemsllc.com, submit a form, schedule an appointment, communicate with us, or use our freight-dispatching and related services (“Services”).

By using our website or Services, you acknowledge the practices described in this Privacy Policy. Please also review our Terms and Conditions at:

https://northstarviasystemsllc.com/terms

1. Information We Collect

Depending on how you interact with us, we may collect the following categories of information:

Contact and identity information

This may include your name, telephone number, email address, business address, mailing address, and preferred method of communication.

Business and carrier information

This may include:

Company or carrier name

USDOT and MC numbers

Equipment type

Operating authority information

Insurance information

Dispatching preferences

Preferred lanes and operating regions

Driver and truck information

Factoring-company information

Documents you voluntarily provide for onboarding or dispatch services

Service and communication information

We may collect communications you send to us, appointment information, form responses, support requests, call notes, emails, text messages, and information necessary to provide dispatching services.

Payment and transaction information

When you make a payment through a third-party payment processor such as Stripe, the payment processor receives and processes your payment information.

When Stripe-hosted payment tools are used, we generally do not receive or store complete payment-card or bank-account numbers. We may receive limited transaction details, such as payment status, amount, date, invoice number, and the last four digits of a payment method.

Website and device information

We may automatically collect information such as:

IP address

Browser and device type

Operating system

Pages visited

Referring website

Approximate geographic location

Dates and times of website activity

Cookie and analytics information

2. How We Collect Information

We may collect information:

Directly from you when you complete a form

When you schedule an appointment

During calls, emails, or text-message conversations

When you submit onboarding documents

When you enter into a dispatch service agreement

Through website cookies and analytics technologies

Through platforms used to provide our Services

From carriers, brokers, factoring companies, insurers, or other parties when necessary to perform requested Services

We may use technology platforms such as Truk AI and GoHighLevel to manage forms, appointments, contacts, communications, automations, and customer records.

3. How We Use Information

We may use information to:

Respond to inquiries and provide customer support

Evaluate and onboard prospective carrier clients

Provide freight-dispatching and administrative support

Search for and coordinate available loads

Communicate with carriers, drivers, brokers, shippers, and factoring companies

Schedule calls and appointments

Prepare and send invoices

Process and document payments

Maintain business and customer records

Send service-related notices

Send marketing communications when permitted by law and consented to by the recipient

Improve our website, services, workflows, and customer experience

Prevent fraud, misuse, and security incidents

Enforce agreements and protect legal rights

Comply with applicable legal and regulatory requirements

We will not use personal information for materially different purposes without providing appropriate notice or obtaining consent when required.

4. Telephone, Email, and SMS Communications

Service communications

If you provide your telephone number or email address, we may contact you regarding inquiries, appointments, onboarding, dispatch services, billing, documents, support requests, or other business matters.

SMS consent

When you expressly consent to SMS communications, you authorize Northstar Via Systems LLC and the NorthStar Dispatch brand to send text messages to the number you provided.

Messages may include:

Appointment reminders

Onboarding requests

Dispatch or load updates

Service notifications

Billing reminders

Customer-support communications

Promotional messages when you have separately consented to receive them

Message frequency varies. Message and data rates may apply. Consent to receive marketing text messages is not a condition of purchasing any product or service.

Reply STOP to opt out of text messages and HELP for assistance. You may also withdraw consent through another reasonable method, including contacting us by email or telephone.

After an opt-out request, we may send one confirmation message. We will process valid opt-out requests as required by applicable law.

SMS information-sharing restriction

Mobile telephone information will not be shared with third parties or affiliates for their own marketing or promotional purposes.

Text-message originator opt-in information and consent will not be sold or shared with third parties, except with service providers that help us deliver and manage communications or when disclosure is required by law.

Wireless carriers are not liable for delayed or undelivered messages.

Email marketing

You may unsubscribe from promotional email messages by using the unsubscribe link contained in an email or by contacting us. You may continue to receive transactional or service-related communications when necessary.

5. Cookies and Analytics

Our website may use cookies, pixels, analytics tools, and similar technologies to:

Operate website features

Remember preferences

Understand website traffic

Measure website performance

Improve marketing and customer experience

Detect security problems

You may be able to reject or disable certain cookies through your browser settings or a website cookie-control tool. Disabling cookies may affect website functionality.

6. How We Disclose Information

We may disclose information to the following categories of recipients when reasonably necessary:

Service providers

These may include providers supporting:

Website hosting

Customer relationship management

Communications

Appointment scheduling

Cloud storage

Document processing

Analytics

Payment processing

Cybersecurity

Technical support

These providers may include Truk AI, GoHighLevel, Stripe, and other vendors used to operate our business.

Freight-service participants

When necessary to provide requested dispatching services, information may be disclosed to:

Freight brokers

Shippers and receivers

Factoring companies

Insurance providers

Compliance-service providers

Other transportation-industry participants

Legal and safety disclosures

We may disclose information when reasonably necessary to:

Comply with law, legal process, or government requests

Investigate fraud, misuse, or security incidents

Protect our rights, customers, personnel, or the public

Enforce our agreements

Establish, exercise, or defend legal claims

Business transactions

Information may be transferred as part of a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, subject to applicable law.

7. Sale of Personal Information

We do not sell personal information for money.

We also do not sell or share SMS opt-in information or consent for third-party marketing.

If our data practices change, we will update this Privacy Policy and provide any opt-out rights required by applicable law.

8. Third-Party Platforms and Links

Our website and Services may contain links to or use services operated by third parties, including Truk AI, GoHighLevel, Stripe, freight brokers, factoring companies, or other service providers.

Those parties operate under their own terms and privacy policies. We encourage you to review their policies before providing information directly to them.

We are not responsible for the privacy practices of websites or services that we do not operate.

9. Data Retention

We retain information for only as long as reasonably necessary to:

Provide Services

Maintain business and transaction records

Resolve disputes

Enforce agreements

Meet tax, accounting, legal, and regulatory obligations

Prevent fraud and security incidents

Retention periods may vary depending on the type of information and the reason it was collected. When information is no longer reasonably needed, we may delete, destroy, or anonymize it.

10. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. You should use care when transmitting sensitive information electronically.

The Federal Trade Commission recommends collecting only necessary information, protecting retained information, and securely disposing of it when it is no longer needed. FTC business privacy guidance

11. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

Request access to personal information we maintain about you

Request correction of inaccurate information

Request deletion of certain information

Request a copy of certain information

Withdraw consent when processing is based on consent

Opt out of marketing communications

Object to or restrict certain processing

Opt out of certain sales, sharing, or targeted advertising when applicable

Appeal the denial of a privacy request when required by law

To submit a request, contact us using the information below. We may need to verify your identity before completing the request.

We will not unlawfully discriminate against you for exercising an applicable privacy right.

12. Children’s Privacy

Our website and Services are intended for businesses and adults. They are not directed to children under 18, and we do not knowingly collect personal information from children.

If we learn that a child submitted personal information, we will take reasonable steps to delete it.

13. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business, technology, Services, or legal obligations.

The updated policy will be posted on this page with a revised Effective Date. Material changes may also be communicated through the website, email, or another reasonable method.

14. Contact Information

Questions, privacy requests, SMS opt-out requests, or complaints may be directed to:

Northstar Via Systems LLC
NorthStar Dispatch brand
30 N Gould St, Suite 54773
Sheridan, WY 82801
United States

Email: [email protected]
Telephone: +1 (832) 300-0817
Website: https://northstarviasystemsllc.com

NorthStar Dispatch

Email: [email protected]

Phone: 832-300-0817